Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible. Please review our shipping information below before placing your order.

Processing Time

Orders are typically processed within 1–3 business days after your order is placed. Processing times may be slightly longer during holidays, sales, new collection launches, or other high-volume periods.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout. Estimated delivery times begin once your order has been processed and shipped.

Please note that delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, and other circumstances outside of our control may affect delivery times.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at genapage@genapagedesigns.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If your tracking information shows that your package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you believe your package has been lost in transit, please contact us at genapage@genapagedesigns.com, and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us at genapage@genapagedesigns.com as soon as possible after delivery. Include your order number and clear photos of the damaged item and packaging so we can review the issue.

Local Pickup

If local pickup is available and selected at checkout, the pickup address and instructions will be provided after your order has been placed.

Please wait until you receive confirmation that your order is ready before arriving for pickup. Pickup orders must be collected according to the instructions provided with your order.

Questions

If you have any questions about shipping or your order, please contact us at genapage@genapagedesigns.com. We are happy to help!